Ik heb nu ruim 2 jaar een nieuwe pc, en dit is de 1e keer dat ik een blauw scherm heb gehad.
Deze stappen heb ik gevolgd!
http://msdn.microsoft.com/en-us/library ... s.85).aspx
1.Download and install updates and device drivers for your computer from Windows Update.
2.Scan your computer for computer viruses.
3.Check your hard disk for errors.
Alle 3 waren bij mij goed, geen virus, pc is up-to-date en HD zegt dat ie onbeschadigd is.
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Nu heb ik via WhoCrashed (Programma) een Analyze gedaan.
Zie de analyze:
Code: Selecteer alles
System Information (local)
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Windows version: Windows 7 Service Pack 1, 6.1, build: 7601
Windows dir: C:\Windows
CPU: AuthenticAMD AMD Athlon(tm) II X2 220 Processor AMD586, level: 16
2 logical processors, active mask: 3
RAM: 2951987200 total
VM: 2147352576, free: 1926045696
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Crash Dump Analysis
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Crash dump directory: C:\Windows\Minidump
Crash dumps are enabled on your computer.
On Fri 17-8-2012 11:48:37 GMT your computer crashed
crash dump file: C:\Windows\Minidump\081712-19718-01.dmp
This was probably caused by the following module: win32k.sys (win32k+0x7D010)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF9600014D010, 0xFFFFF8800D32DC10, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\win32k.sys
product: Besturingssysteem Microsoft® Windows®
company: Microsoft Corporation
description: Multi-User Win32-stuurprogramma
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.
On Fri 17-8-2012 11:48:37 GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: win32k.sys (win32k!EngFntCacheLookUp+0xFB3C)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF9600014D010, 0xFFFFF8800D32DC10, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\win32k.sys
product: Besturingssysteem Microsoft® Windows®
company: Microsoft Corporation
description: Multi-User Win32-stuurprogramma
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.
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Conclusion
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2 crash dumps have been found and analyzed. No offending third party drivers have been found. Consider configuring your system to produce a full memory dump for better analysis.
Read the topic general suggestions for troubleshooting system crashes for more information.
Note that it's not always possible to state with certainty whether a reported driver is actually responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.